Follow these steps to cancel your Check moped correctly and without additional costs:
- Park the moped within the Check service area, preferably in a moped or bicycle parking space. Disengage the side stand so that the scooter is stable and does not cause any obstruction.
- Open the Gaiyo app and go to “Purchases” or tap on your active ride in “Tickets and Reservations”.
- Tap the ‘End rental’ button at the bottom of the trip overview.
- Please note: you can only end your rental within the purple service zone. This is clearly visible in the app.
- After tapping ‘End rental’, you will receive a confirmation; the trip is now ended and your payment has been processed.
Why lock down within the service area?
- Ending your trip outside the area is not possible; the app will display an error message if you try to do so.
- If you drive away and park outside the zone, you can only pause your trip, and additional costs may apply (such as a parking fee of €0.15/min or relocation costs).